How to Choose an HVAC Contractor

When most people need an HVAC contractor these days, they do a quick online search and call the first name that comes up. But do you really want to trust your expensive heating and air conditioning equipment — along with your family’s comfort — to just anyone?

If you need an HVAC contractor in Raleigh, NC or Wilson, NC, it’s important to make sure the vendor you select is reputable, professional and knowledgeable. By looking at qualifications in three general categories, you can determine if a contractor fits the bill.

Credentials, Training and Insurance

Before you begin searching for an HVAC technician, do a little homework on your system. What is the brand, model number and year it was installed? What maintenance has it had in the past? If it’s currently having problems, be prepared to describe them on the phone. Make sure that any contractor you choose has significant experience working on your particular system type.

Ask what certifications your contractor has and if employees are provided with ongoing training. Systems change, and you want to make sure that the person who works on your system is aware of the latest improvements. Certifications to look for include North American Technician Excellence, HomeAdvisor and pre-qualification from the regional utility.

Check to be sure that any HVAC contractor you choose is properly insured, including carrying workers compensation insurance in case of injury to a worker who is performing a job at your home.

Referrals and References

Asking friends and neighbors for referrals can help you find a good contractor. You also can ask a contractor you’re considering hiring for some references you can call and speak to about their satisfaction. If you do call references, ask them about the specific service the contractor performed, whether the job was completed within the promised budget and schedule, and whether they had any problems with the job afterward.

Home Evaluation and Contract

After you speak to a potential contractor on the phone, don’t rely on verbal promises for getting work done. Make sure you have some written correspondence via email, including a written quote or bid for the work. File all paperwork so that you can find it later for reference.

In most cases, a professional contractor will want to visit your home before providing you with an estimate or contract. If you’re purchasing a new HVAC unit, your contractor should recommend an appropriately sized system based on a number of factors, including your insulation level, type of windows and size of your home.

Before you sign the contract, make sure it includes:

• Dates on which the contractor will perform the work.
• An itemized breakdown of equipment and materials included.
• Dates on which your payment will be due, along with penalties for late payments.
• Details on financing options, if available.

Choose a Reputable, Experienced HVAC Contractor

If you’re looking for an HVAC contractor in Raleigh, NC or Wilson, NC, it’s important to do some research and make sure you receive all job details in writing. For a personal consultation and estimate, contact Delta Heating, Cooling & Plumbing today at (919) 256-5120 in Raleigh and (252)-558-9002 in Wilson.